Shipping policy

  • BOXEO TM — SHIPPING POLICY

    1. Order Processing & Lead Times

    Every piece of equipment at Boxeo TM is handled with care under traditional Mexican leathercraft standards. Please review our dispatch timelines based on product availability:

    • Ready-to-Ship Gear: Orders containing ready physical inventory are processed and dispatched within 24 to 48 business hours from our workshop in Santiago de Querétaro, Mexico.

    • Standard Catalog (Made-to-Order) & Custom Gear: Handcrafted equipment built to order or personalized specification requires dedicated artisan manufacturing. Production lead time is approximately 6 to 8 weeks prior to final quality control inspection and international dispatch.

    2. Shipping Carriers & Dynamic Delivery Estimates

    We offer multiple international and domestic shipping options through our logistics integrations to provide flexible delivery choices for every destination.

    • Dynamic Transit Estimates: Estimated transit times and delivery dates are calculated dynamically at checkout via our Envia integration. These estimates vary depending on your destination, the selected carrier, and the specific shipping service chosen during checkout.

    • Carrier Responsibility: Estimated delivery times displayed during checkout are provided directly by the respective carriers and do not account for potential government or customs clearance delays in the destination country.

    3. Customs, Import Duties & Local Taxes (Important)

    International orders shipped outside Mexico may be subject to local import duties, tariffs, VAT, or customs clearance fees assessed by the destination country's government authority.

    • Customer Responsibility: All customs duties, taxes, and import fees are the sole responsibility of the buyer and are not included in product prices or shipping charges paid at checkout.

    • Refused Deliveries & Unclaimed Packages: If a shipment is rejected by the recipient or returned to Boxeo TM due to non-payment of local import fees, failure to coordinate delivery with the chosen courier/carrier, or providing an incorrect delivery address, all return freight charges and customs handling fees incurred by Boxeo TM will be deducted from any eligible credit or refund.

    4. Tracking & Address Accuracy

    • Tracking: As soon as your shipment leaves our workshop, an automated shipping confirmation email containing your tracking number and direct courier link will be sent to the email address provided at checkout.

    • Address Requirements: Customers are responsible for providing complete, accurate shipping details (including apartment/suite numbers and a valid contact phone number required by international couriers). Boxeo TM is not responsible for shipment delays, misdeliveries, or lost packages caused by inaccurate address details provided by the buyer.

    5. Contact for Shipping Support

    For any questions regarding order status, address modifications prior to dispatch, or tracking assistance, please reach out to our team:

    • Official Website: boxeotorresmedina.com

    • Customer Care Email: sales@boxeotorresmedina.com